FREE SHIPPING ON ORDERS OVER R999
Shipping & Returns
Delivery / Shipping Policy
The following Delivery Policy is only valid for items purchased via the Crystal Klear website (crystalklear.co.za). This policy has been developed to ensure accurate and secure delivery needs. Should you have any questions with regards to delivery please contact us at delivery@crystalklear.co.za
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Before you finalise your order you will be given various delivery options to choose from with estimated delivery times and dates depending on the delivery address.
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Our standard delivery of 3-5 working days will apply for all orders.
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Orders placed on a Friday will be dispatched on the following Monday or Tuesday.
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We can only deliver products to physical addresses within the borders of South Africa.
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Standard delivery will be made with in 3-5 business days upon acceptance of your order and after the invoice value has cleared in our bank account.
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Quoted delivery times is a guide only and within Crystal Klear endeavours to meet the targeted delivery times for standard delivery from time to time forces beyond our control can result in delays of deliveries.
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Your delivery will be made through a designated courier company.
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Once you have indicated your address and you have received communication of your order, we regret that no changes to the specified address and/or delivery option can be made.
Return & Refund Policy
We made it our business to provide you with as much information on our products to help you make an informed decision and purchase the right item for your needs. But plans get altered. Or life happens. Or it was a gift and you don’t want it. Now you need to return it.
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Let us know within 7 days from delivery
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Return it to us within 14 days of purchase.
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It is new, unopened and unused
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No returns will be accepted without proof of purchase.
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Goods incorrectly shipped must be returned with 14 days.
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No returned permitted if lables have been removed from items, altered or tampered with.
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Crystal Klear will not accept returns of any product of which the packaging has been removed, opened or tampered with unless the products are defective or returned within the cooling off period.
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In terms of Section 44 of the Electronic Communications and Transactions Act, 2002, if you are a natural person (as opposed to a legally registered corporate entity) you are entitled to cancel, without any reason and without any penalty, the purchase of any products within 7 days of receiving the products.
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You will be responsible to pay for the costs of returning the products.
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Crystal Klear will refund any payment made in respect of the returned goods within 30 days of the day of return.
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Please email us your return request at sales@crystalklear.co.za upon which we will initiate the process and advise you of the requirements thereto.
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We do not guarantee that you will be automatically refunded in all circumstances.
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The decision to refund is sole at the discretion of Crystal Klear. Once the products is inspected a decision will be made and the results can take up to 10 working days from receipts of your products at Crystal Klear.
Frequently Asked Questions
1. How do I place an order?
Ordering from Crystal Klear is easy! Simply browse our website, select the items you like, choose your preferred size and colour, and add them to your cart. Once you're done shopping, proceed to checkout, where you can review your order and make the payment.
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2. What payment methods do you accept?
We offer secure payment options through YOCO for added convenience. We also accept EFT Payments.
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3. How can I track my order?
After your order is confirmed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and whereabouts of your package. Alternatively, you can log in to your Crystal Klear account to track your order's progress.
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4. What is your return and exchange policy?
We want you to be satisfied with your purchase. If you're not happy with an item, you can return it within 30 days of receiving your order for a refund or exchange. Please make sure the items are unworn, in their original condition, and with all tags attached. Visit our Returns & Exchanges page for detailed instructions.
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5. Do you offer size guides?
Yes, we provide detailed size guides for our clothing items to help you choose the right fit. These guides include measurements for different sizes and tips on how to measure yourself accurately. You can find the size guide link on each product page.
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6. How do I contact customer support?
If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach out to us through the Contact Us page on our website, where you can fill out a contact form or find our email address and phone number.
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7. Can I change or cancel my order?
We aim to process orders quickly, but if you need to make changes or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, keeping in mind the order status and shipping process.
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8. Are there any ongoing promotions or discounts?
Crystal Klear often runs promotions, sales, and discounts on various items. To stay updated on our latest deals, subscribe to our newsletter and follow us on social media platforms. Don't miss out on great opportunities to save on your favourite fashion items!
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For any other inquiries, feel free to contact our customer support team or refer to our comprehensive Help Center on the website. We're here to provide you with an enjoyable and seamless shopping experience at Crystal Klear!