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Store Policy

Customer Care

At Crystal Klear, we prioritise providing exceptional customer care and ensuring your satisfaction. Our Customer Care Policy outlines our commitment to serving you with the utmost professionalism, responsiveness, and respect.

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  1. Communication: We strive to maintain clear and open lines of communication with our valued customers. Whether you have inquiries, feedback, or concerns, our customer care team is here to assist you promptly and courteously.

  2. Product Knowledge: Our staff undergoes thorough training to develop comprehensive product knowledge. We aim to provide accurate and helpful information about our products to assist you in making informed purchasing decisions.

  3. Assistance and Support: We are dedicated to offering personalized assistance and support throughout your shopping journey. Our team is ready to answer your questions, offer recommendations, and address any issues or challenges you may encounter.

  4. Timely Responses: We understand the importance of timely responses. We strive to respond to your queries, requests, or complaints within a reasonable timeframe, ensuring that your concerns are addressed promptly.

  5. Problem Resolution: In the event of any issues, we are committed to finding suitable solutions that meet your needs. Our team will work diligently to resolve problems, striving for your satisfaction and maintaining a positive shopping experience.

  6. Privacy and Confidentiality: Respecting your privacy is paramount to us. We adhere to strict privacy and data protection policies to ensure the confidentiality of your personal information.

  7. Feedback and Improvement: Your feedback is invaluable to us. We welcome your suggestions, comments, and ideas, as they enable us to continuously improve our products and services.

  8. Return and Exchange Policy: Please refer to our Return and Exchange Policy for detailed information on how we handle returns, exchanges, refunds, and any applicable terms and conditions.

  9. Compliance with Applicable Laws: We comply with all relevant consumer protection laws and regulations, ensuring that your rights as a customer are respected and upheld.

  10. Exceptional Service: Our goal is to provide you with exceptional service, creating an enjoyable and memorable shopping experience. We aim to exceed your expectations and foster a long-lasting relationship with you.

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If you have any questions, concerns, or require assistance, please reach out to our customer care team at support@crystalklear.co.za

 

We are here to serve you and ensure that your experience with Crystal Klear is nothing short of excellent.

 Privacy & Safety

At Crystal Klear, we are committed to protecting your privacy and ensuring a safe and secure shopping experience. Our Privacy and Safety Policy outlines our practices and measures to safeguard your personal information and maintain a secure environment.

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  1. Collection and Use of Personal Information: We collect and use your personal information solely for the purpose of providing and improving our services. This may include processing your orders, personalising your experience, and communicating with you regarding promotions, updates, and important information.

  2. Data Security: We employ industry-standard security measures to protect your personal information against unauthorised access, loss, or alteration. Our website is encrypted to ensure secure transmission of data. We regularly review and update our security practices to maintain a safe environment.

  3. Confidentiality: We treat your personal information with the utmost confidentiality. We do not sell, trade, or disclose your information to third parties without your consent, except as required by law or necessary to fulfill our services.

  4. Payment Security: To ensure secure online transactions, we partner with trusted payment processors. We do not store or have access to your credit card or payment information. All transactions are securely processed through encrypted channels.

  5. Cookies and Tracking Technologies: We may use cookies and tracking technologies to enhance your browsing experience and gather analytical information. You have the option to manage cookie preferences through your browser settings.

  6. Third-Party Links: Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

  7. Children's Privacy: Our services are not intended for individuals under the age of 18. We do not knowingly collect or store personal information from children without parental consent.

  8. Updates to Privacy Policy: We may update our Privacy and Safety Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review the policy periodically.

  9. Your Choices and Rights: You have the right to access, correct, or delete your personal information held by us. If you have any requests or inquiries regarding your personal information, please contact us using the information provided below.

  10. Contact Us: If you have any questions, concerns, or require further information about our privacy and safety practices, please contact our customer care team at support@crystalklear.co.za

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We value your trust and are committed to protecting your privacy. By using our services, you agree to the terms outlined in our Privacy and Safety Policy.

Payment Methods

Credit / Debit Cards

Instant EFT

Offline Payments

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Operating Hours

Mon - Fri

09h00 - 17h00

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Sat and Public Holidays

09h00 - 13h00

Follow us on social media

  • Instagram
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Newsletter

Thank you for joining the Crystal Klear community. We will communicate relevant content with you and stay in touch. Love, Lady J

Citrus

© 2023 by Crystal Klear

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